Bio-office is committed to providing quality products, backed by excellent customer service. Our support policies include:
Bio-office wants to insure you are completely satisfied with our products, therefore we provide a 30 day full money back guarantee. If, for any reason, you are not satisfied with our product during the first 30 days after your purchase, you may return it for a refund (less a 15% restocking fee). To receive a refund customer must complete and sign the "Declaration of Software Removal and Return" form.
Telephone Technical Support is available for purchasers of Bio-office products for installation issues free of charge within the first 30 days of purchase. Telephone Technical Support is available for other usage issues with the purchase of an Annual Software maintenance agreement. Hours of operation are Monday thru Friday from 9:00 a.m. to 5:00 p.m. Eastern Standard time. Technical support is also available on a 24 x 7 basis via e-mail and our web site at www.bio-office.com. Please allow 24 hours for e-mail responses.
Extensive help menus are built into the product. An electronic (.pdf) copy of the product manual ships with the product CD and are also available for free download at www.bio-office.com. Printed copies of the manual may be ordered from Bio-office for $30.00 plus shipping and handling.
Training is available from Bio-office or Bio-office training partners. Please contact Bio-office for approved training partners, for current prices and schedules.
Bio-office provides major and minor software releases. Major releases are designated by the change of the number to the left of the decimal point in the release version number and incorporate significant new functionality for the software. Minor releases are designated by the number to the right of the decimal point in the version number and incorporate bug fixes and minor enhancements to the software. Bio-office will provide all "minor" software releases free of charge to registered customers of the same "major" release. Major releases are provided for free for the first 60 days after the purchase of the software. After the initial 60 days, major releases may be purchased at the upgrade price of 40% of the then current product price or may be obtained through a software maintenance agreement. (Note: Major releases are designated by the number to the left of the decimal point while minor releases are designated by numbers to the right of the decimal point.)
Customers may purchase an annual maintenance agreement. This entitles the customer to Telephone, Web and Remote Technical Support, during normal business hours, on hardware plus all major and minor software releases. Annual Maintenance Agreements can be purchased in one, two or three year terms. Please contact Bio-office at 1-855-200-2855 or email firstname.lastname@example.org for pricing.
Please Click the following link and Read The press release posted July 9th 2011
As stated in the Press release we have terminated the distribution agreement with AnvizUSA, Located at 3426 N. W. 84th Street Suite 102, Hialeah Gardens Fl. 33018
This company is also known as Easy Clocking and Bioelectronix Inc.
We would like to clearly state that these companies do not represent our products or reflect our company business practices or philosophy.
We would also like to address this issue publicly as part of our sincere commitment to the thousands of clients who bought our products from these companies in good faith and are not being supported as promised.
Anviz Holding Inc. is currently offering a program to assist clients who are having issues getting support and repair services from these companies.
As a courtesy, Anviz Holding Inc. will honor:
● The remaining manufacturer hardware warranty on all Anviz and Easy Clocking products purchased from the above mentioned companies.
● Support on manufacturers original unmodified software
● Free upgrade to the new Bio-Office Business Software.
● 30% discount on Bio-Office extended support plans.
Please Register at www.bio-office.com and then call us at 1-855-200-2855 to speak with a representative on how to receive these special offers.
We are the management team at Anviz Holding Inc and we are happy to service you.
*Original proof of purchase is required and some restrictions may apply.